FAQ

You can purchase a ticket without an account. For this purpose, when ordering a ticket, select the option Buy ticket without registering (Polish version). In the next step, the system will ask you to provide first name, last name, e-mail address and to accept e-IC Regulations. After a successful purchase, we will send the ticket to the e-mail address provided. You can make changes to the ticket yourself (one-off change of data, return, rebooking) (Polish version), by logging in to the Support for non-logged-in usersotwiera się w nowym oknie and providing your ticket number and email address.

We encourage you to take a few minutes założenie konta e-IC. This way you can avoid problems, e.g. if the e-mail with the ticket is lost or there are any delivery issues.

For that purpose, search the shop available in a given operating system for our Application PKP Intercity (the application is available for Android and iOS) and download it to your mobile device. The application may be used to purchase tickets even 5 minutes before the departure.

Should you wish to travel on an EIP train – you need to collect, prior to your journey, a free-of-charge seat reservation on an EIP train.

When collecting your reservation via intercity.pl, search for your selected direct connection on an EIP train, specify the parameters of your tickets, and then check the ”I have a Colour Intercity Card” box and give your card code. Then proceed as with the purchase of a regular ticket.

Note:
The option of collecting free-of-charge reservation is available only for registered Users of our system.

Ticket with 100% discount for a child under 4 years of age can be purchased in one transaction together with another ticket for a single ride (regular or concessionary, excl. 95% discount) for an accompanying person. In case the accompanying person has already purchased a ticket in the e-IC system and wants to buy an additional ticket for a child under 4 years of age, they should log in to the account from which they bought the ticket for themselves and while downloading the ticket with 100% discount, provide the number of their Internet ticket. The system will assign a seat as close as possible to the seat indicated on the first ticket. If this is not possible due to the lack of vacant seats nearby, the system will inform thereof by appropriate message and will not issue a ticket with 100% discount. In such a case, a ticket with 100% discount without indication of a seat at the Traveller’s request may be obtained at a ticket window or by returning the purchased ticket in the e-IC and buying a new one with 100% discount (e.g. in the e-IC, at a ticket window).

People who are 60 years old or older are eligible for a 30% discount for 1st and 2nd class TLK, IC, EIC and EIP tickets. In order to use the discount you need to select the number of people eligible for the discount while purchasing the ticket, then select "30% Senior’s Ticket" from the dropdown list. The subsequent steps do not differ from purchasing a standard ticket.

Any identification document with a photo, stating clearly the identity and age of the passenger may serve as a confirmation of eligibility to receive the discount. Such a document should be shown to the staff on the train.

We would like to inform you that the PKP Intercity Internet Sales System may select a more beneficial offer than "Senior’s Ticket".

At the end of the ticket purchase transaction, the system will generate a relevant message, which will be sent to the e-mail address provided at the time of registration or at the time of purchase via the “Guest Account”, together with the ticket attached in a PDF format.

If you wish to travel by EIP train, you need to first purchase an additional ticket (price: in class 2 - PLN 5, in class 1 - PLN 10).

In order to make the reservation, you should create an account in the e-IC system, then select the EIP connection you are interested in, and then select “Network ticket” from the dropdown list in the discount field.

In the next stage, you must provide your employer code, the series and number of your ID and the number of the ticket for which you are purchasing a reservation. The following steps of the purchase process continue as normal.

Additional tickets are available only for registered Users.

Each time, transaction conformation is sent together with the ticket attached in a PDF format to the e-mail address provided at the time of registration or at the time of purchase via the “Guest Account”. You can also re-log into the system and go to the “My tickets” tab, where, under “Paid”, you may find the relevant ticket and print it again. A domestic ticket may also be copied on a mobile device and shown to ticket inspector at the time of inspection.

Find an appropriate ticket in the bookmark "Paid", then choose "Resign" and confirm system messages. You will be navigated through the whole process of the ticket return and refund. In case you paid by card and want to return your ticket on the same day, the refund will not be possible due to the necessity to enter the funds into the Carrier’s account. You will be able to complete the refund process on the following day – to this end, you need to find the correct ticket and click on “Refund”, then accept the system messages in the following steps. Additionally, three days after the ticket return, but without making the refund, a reminder of the possibility to reimburse for the ticket with will be sent to your e-mail address. You may irreversibly cancel your journey 5 minutes before the indicated time of departure. If you have not granted consent to receive invoices by electronic means, and also if — within the period between the payment and travel cancellation — the bank account number was changed, you must apply for a refund to PKP Intercity.

All parents and their spouses who possess a Large Family Card may use this offer. To purchase a ticket, the number of passengers should be selected in the discount offer, and the statutory discount “37% Parent/Parent’s Spouse – Large Family Card” should be chosen from the dropdown list. Additionally, the Big Family (30%) offer may be used.

The offer is valid provided that at least two of the persons are travelling from the family holding the Large Family Card. In order to use the offer, the “Big Family” checkbox should be checked during selection of ticket criteria.

As part of this offer, an additional statutory discount may apply – the appropriate discount should be selected from the dropdown list. There is a possibility to purchase a ticket for persons who are entitled to various statutory discounts.

In the on-line ticket sale system (e-IC), tickets may be purchased for international transport:

• On Warsaw/Gdynia/Kraków/Przemyśl - Berlin trains;
• On route from Poland to the Czech Republic, Austria, Hungary and Lithuania.

You can book “Single”, “Return”, or ”Round trip” tickets.

Only one person should be identified as a Passenger, even if the ticket is to be valid for several persons. During the inspection the indicated Passenger must produce the ticket and his/her identification document.

Yes. In the e-IC on-line ticket system, you can buy a ticket for a connection in which there are two transfers (3 sections).

On the train, you need:

• a valid online ticket in paper form, legibly printed in A4 format or saved on a portable electronic device with a screen displaying at least 25mm x 25mm images
• a document with a photo confirming the traveller’s identity (accepted types of documents are listed in the e-IC Rules and Regulations) or - in case of a national route - mObywatel
• in case of a discount fare - a valid document confirming discount eligibility.

Traveller’s name and surname indicated on the ticket can be changed after logging in the system. Under tab “My tickets” / “Paid” you should find a relevant ticket and select a command “Change data”. After filling in a proper field and confirming change, the ticket should be printed out again or saved on an electronic device. Traveller’s data can be not later that 5 minutes before the train leaves from the station indicated on the ticket.

A ticket bought via the Internet may be exchanged after logging in to the system, in the tab 'My Tickets'/'Paid'. After finding the ticket which the User is willing to exchange, the User should press the “Exchange” button. The exchange process includes a purchase of a new ticket and a resignation from the exchanged ticket. After the exchange, money for the exchanged ticked will be returned to the account from which the payment was made. Remember that if you use eService to pay for your ticket with a card and make the exchange on the same day, the refund for your ticket may occur no sooner than on the following day due to the necessity to enter the resources and it must be made by you. The exchange process should be finished 5 minutes before train departure.

Remember that your new ticket must not differ from the replaced one in terms of the number of passengers and the full name of the passenger, and the route must start with the same departure station and must not be shorter than the one previously selected. The arrival station must be located on the same route or its extension.

Yes, there is now an option available to purchase a ticket even with three different discounts as part of one transaction. Below the dropdown list with the number of persons under regular offer there are three fields containing types of discounts. In the first field you select the number of persons entitled to a given discount, and the second field includes the list of discounts available in the e-IC system (number of discounts is subject to change depending on the selected category of train or if Big Family and Family Ticket offers are selected). When purchasing a ticket with multiple discounts, remember to complete the fields with discounts from top to bottom. If in doubt as to your right to a discount, please use the “Table of discounts” button near the discount selection fields.

Contrary to a ticket bought at the ticket office, the online ticket does not constitute a VAT invoice.

Yes.

If communication between a Client’s bank and a settlement agent exceeds time set for sending a confirmation of making payment, the transaction is cancelled. These are occasional situations. In such cases, the amount paid by the Client is returned to his or her account.

In order to delete your account, please log in at https://bilet.intercity.pl and then select “My Data” option in the menu. At the bottom of the page, you will see a note: “If you want to delete the account, click here.” On the next screen, confirm your decision by entering your account password twice.

The account is deleted:

• immediately, when no buying transaction was made,
• after 15 months from the date of the last travel in case tickets were bought with the use of this account (a transport contract was concluded).

Yes, purchase of such discount ticket is possible via Internet. But you should remember that buying such ticket via Internet, there is no possibility of placement of the relevant note on the certificate. Therefore, the passenger is obliged, before or immediately after boarding the train of the TLK or IC category, to go to the ticket inspector in order for the relevant note to be made on the certificate. If you fail to report the situation, you are liable to pay an additional fee. In trains of EIC or EIP categories, the passenger does not need to report the fact that there is no relevant note on the certificate to the ticket inspector. The ticket inspector will make the note at the time of inspecting travel documents.

The options “Print” and “Download” a ticket from the account in the e-IC system are active until the train leaves the departure station, then the buttons disappear. At any time (even after the train left the departure station), you can download your ticket to a PDF file and print it by clicking on the ticket number in the paid tickets view.

• with a seat reservation for up to 6 people,
• without a seat reservation for up to 2 people,
• with couchette reservation for up to 3 people,
• with sleeping berth reservation for up to 6 people,
• EIP surcharge for one person.

A ticket for maximum of 5 people with IRT payments using the normal or discount fare, and for up to 3 people using the special offer can be purchased 60 days before planned departure, but no later than, respectively:

• 15 minutes before departure from the boarding station - in case of IRT ticket (normal or discount fare), for: trains running on the leg Warsaw/Gdynia/Kraków/Przemyśl-Berlin; Chopin train (seats);
• 2 hours in advance before the time of train’s departure from the departure station - for a ticket with IRT fee (standard or discount fare), for Chopin train (couchette and sleeping car);
• 3 days before the planned day of departure - in case of ticket purchased through special offer.

The request regarding the reimbursement of unused online tickets should be submitted not later than before a lapse of one year since the day of transport provided and if the transport was not provided – since the day on which it was supposed to have been provided.

In order to receive a refund for partly or fully unused Internet tickets, you must cancel your journey in the e-IC system or certify the journey cancellation.

Applications are processed without undue delay in the order in which they have been received by PKP Intercity.

Details are available in the regulations.

Applications concerning totally or partially unused tickets may be submitted: in person, in writing, at any PKP Intercity check-in desk; by letter - to the address of PKP Intercity S.A, Aleje Jerozolimskie 142 A, 02-305 Warszawa; by electronic means using the complaint form (Polish language version).

Yes. A fully unused online ticket can be reclaimed at the Customer Service Centreotwiera się w nowym oknie and at selected ticket offices (check the list). You can return a ticket at the outlets indicated above if there are no less than 5 minutes left to the train's departure. The amount due is automatically transferred to the account from which the payment was made. If the Traveller does not simultaneously purchase a new ticket that fulfils the conditions of ticket exchange, a cancellation fee will be deducted from the amounts due. In the case of exchange, full refund will be provided. Please note that the change for an international train is possible on the day preceding the day of departure at the latest.

The “Cancel” function in e-IC can be used until 5 minutes prior to the scheduled departure of the train from the station where the passenger intends to board the train, indicated on the ticket (i.e. before the ticket becomes valid). When returning the ticket reimbursement shall be less a sum of compensation for withdrawal. For returned single domestic tickets, reimbursement shall be:

• 85% of the price for a ticket valid for EIP, EIC, IC, TLK trains;
• 85% of the price for a place in a sleeping car or couchette.

Later - there is no possibility to return a ticket in e-IC on one’s own. In such a case, reimbursement for a non-used ticket may be paid out upon a request of the Passenger, in accordance with principles defined in Chapter IV § 1a of the e-IC Regulations, whereas the fact of non-use of the ticket needs to be confirmed with the customer service point (point of sales) as follows:

• Ticket with a specified place in a sleeping car or couchette - before the ticket becomes valid,
• Ticket for EIP train or for TLK, IC, EIC train covered by obligatory seat reservation - within 60 minutes from ticket validity commencement, but before ticket expiry,
• Tickets for TLK, IC, EIC trains not covered by obligatory seat reservation - prior to ticket expiry (i.e. before the train arrives at the destination indicated on the ticket).

Tickets for places in a sleeping car or couchettes shall not be reimbursed if the confirmation of non-use of the ticket allowing for use of such a place was issued after ticket validity commencement date.

For international train tickets and passes - the rules set out in tariff documents shall apply.

In case of full withdrawal from the transport contract (cancellation of journey), your ticket may be returned after you first log into the e-IC system “My Account” (bilet.intercity.pl/logowanie.jsp?lang=EN). If you are an unregistered user, you may access your ticket after logging in the e-IC system via “Unregistered Users Service" tab (bilet.intercity.pl/konto_gosc_logowanie.jsp?lang=EN).

In order to cancel your ticket, find the ticket you want to cancel under “My Tickets", and then “Paid”, and vacate the seat using the “Cancel” button and accepting the system messages.

The e-IC service allows you to refund an Internet ticket for domestic transport:

1. Refunds for fully unused Internet tickets can be obtained at the following times:

a) for a single journey in a carriage with seats – not later than 5 minutes before the train leaves the station of departure indicated on the ticket;

b) for a journey in a couchette/sleeper – not later than 5 minutes before the train leaves the station of departure indicated on the ticket (applicable to a refund of fare for couchettes/sleepers, while a refund for the train fare itself is possible not later than 5 minutes before the train leaves the station of departure indicated on the ticket);

c) section named ticket – on the day preceding the commencement of the validity period of a given ticket at the latest;

for:

- weekly tickets – not later than on the first day of validity;

- monthly tickets – not later than on the tenth day of validity;

- quarterly tickets – not later than on the thirtieth day of validity.

2. Surcharges for EIP train – not later than 5 minutes before the train leaves the station of departure indicated on the surcharge.

3. Additional Internet ticket – not later than 5 minutes before the train leaves the station of departure indicated on the additional ticket.

In the e-IC service, you can refund a ticket for international transport:

1. The refund for completely unused online tickets in international transport can be obtained no later than 5 minutes before the scheduled departure of the train from the departure station indicated on the ticket, subject to section 4. An online ticket for “round trip” can be returned not later than 5 minutes before the train leaves the station of departure in the direction “single”; it is also possible to return each of the tickets separately - 5 minutes before the departure of the train from the boarding station at the latest.

2. Should the dates specified in section 1 be not met, the refund for unused ticket will not be made.

3. Partial withdrawal from the transport contract is possible only for tickets for “round trip” in relation to the departure or return trip, however not later than 5 minutes before the scheduled train’s departure  from the boarding station, subject to section 4.

4. Online tickets under the special offer “Super Promo International” cannot be returned.

The invoice will be issued if, while buying a ticket, the User checks a box “Issue VAT invoice". If data for invoice are saved on the account, they will be automatically transferred to the form in order to issue an invoice (data can be changed any time).

The invoice can be forwarded only in an electronic form to the User’s account in the e-IC system, if the User agrees to receive invoices in such a form (checks a box “I agree to receive invoices via email”).

In case of not checking the box “Issue VAT invoice” while buying a ticket, the User has a possibility to generate VAT invoice from his or her account until the 15th day of the month following the month in which the service was realised. For this purpose, you should use a command “VAT Invoice” under tab “Paid”.

In case of exceeding the referred period, PKP Intercity issues a VAT invoice upon the Taxpayer’s request – submitted before a lapse of 3 months, as counted from the end of the month, in which the transport service was provided. Requests to issue VAT invoices to tickets for national and international transport should be submitted to the following address: „PKP Intercity” S.A.,Aleje Jerozolimskie 142 A, 02-305 Warszawa or using a form.

Every day from 23:45 to 0:30 there is a maintenance break in the e-IC system during which the system is inaccessible and tickets cannot be purchased (except each first day of the month when the break lasts until 01:00).

In the online e-IC sales system you can buy a ticket for a distance over 20 km.

Yes, there is such a possibility, a Family Ticket with 30% discount can be purchased after checking the window next to “Family Ticket” icon. The offer is valid provided that 2 to 5 persons, including at least one child under 16 years of age, will travel together. The discount is deducted only from the price of the ticket of a traveller who is not entitled to a discount. Remember that it cannot be combined with statutory discounts or the PROMO offer.

As part of the offer, you can purchase, in one transaction, tickets for travellers who are not entitled to statutory discounts. To do so, select an appropriate discount from the above drop-down lists Type of discount. You can purchase tickets for persons entitled to as much as two different types of statutory discounts (the third type of discount is 30% concession for passengers not entitled to discounts).

1. Log in to the e-IC system. If you have no account yet, go to the registration website to register. It will provide you with an easy and quick access to all purchased tickets.
2. Log in and in the menu on the left select Season ticketotwiera się w nowym oknie and complete details of the desired connection and choose “Next”.
3. On the next screen, you can select one of two methods of payment for your tickets, and specify the full name of the season ticket holder.
4. After making the payment, you will be able to print your purchased ticket and save it on your disc. Your ticket will also be sent to the e-mail address provided during the registration process.

1. Log into the e-IC system and write down the number of the season ticket for which you want to download a free-of-charge seat reservation. In the following steps you will need the seven-digit number of the ticket (without “eIC” prefix).
2. W railway journey planner, find the desired connection with the seat reservation option.
3. In the options of the selected connection:
   • Change “Number of passengers by normal fare” to 0,
   • Change “Kind of discount” to 1.
   • In the options of a given connection, in the selection field „Select the type of relief”, select “Season Ticket - seat reservation”,
   • Select a type of train pursuant to your purchased season ticket, class of carriage and location of seat.
   • Select „Continue”
4. On the next screen, you will see a field with your full name given during the registration process and a field in which you must enter your ticket number (from step 1).
5. Then, press the „Choose” button next to „Bilet dodatkowy” field.
6. On the next screen, you will see the number of your assigned seat and carriage on the selected route together with your full name. If the data is correct, choose “Confirm”.
7. On the eIC system screen, you will see a list of purchased tickets and downloaded seat reservations (see the “reserved seat” specimen (pdf, 82.61K)otwiera się w nowym oknie). Confirmation of the downloaded reserved seat will also be sent to your e-mail address.

This message means that minimum two tabs are open in the currently used browser. In order to seamlessly use the e-IC Internet sales system, close all the tabs on which the message appeared. If it is still displayed, close and re-open the browser. In extreme cases, where restarting the browser brings no desired effect, clear the browser’s cache.

Free-of-charge assistance for disabled persons and persons with reduced mobility is provided to the full extent of technical and organisational capacity provided that PKP IC has been informed about the need to provide such assistance at least 48 hours in advance of the planned departure.

If the Customer fails to inform PKP IC about the planned journey at the time specified above, the Carrier shall take reasonable steps to provide assistance to ensure that a disabled person or person with reduced mobility is able to take the journey or change connecting trains.

If no assistance can be provided under terms and conditions guaranteeing the safety of the traveller and/or personnel providing assistance, PKP IC may recommend an alternative method of providing assistance or - in justified cases - refuse to provide assistance.

How can I inform you about my intention to travel?

• using the registration form (polish language version) and within business hours of the Customer Service Centre
• by telephone by consultants of the PKP Intercity Customer Service Helpline: 42 205 45 31. Calls are charged according to the operator's tariff.

If PKP IC is informed of the need for assistance at least 24 hours in advance of the planned departure, it can offer free assistance to persons with disabilities and persons with reduced mobility within available technical and organizational limits.

If you need assistance,

• notify us at least 24 hours before your planned departure,
• let us know what form of assistance you need.

Otherwise, we cannot guarantee that we will be able to provide you with a comfortable and safe ride on our train. However, we will do our best to make it so.

If you need our support:

• fill out and send an electronic application form (polish language version),
• contact the Customer Service,
• call the PKP Intercity info line: 42 205 45 31 (the cost of the call depends on the operator's tariff).

If you fill out the form and we receive your application, we will send you the application number. Next, we will also contact you to let you know to what extent we can support you.

If you plan to travel with an interchange, try to choose a connection where the transfer time is at least 30 minutes. If we are unable to offer assistance under conditions that guarantee the safety of the traveler or the personnel involved in providing assistance, PKP IC may indicate an alternative manner to meet request or, in justified cases, refuse to provide assistance.

Debit card payments and bank transfer payments in the e-IC system are processed by Przelewy24 (you can also use BLIK).

PKP InterCity, the biggest Polish railway operator specialising in national and international long-distance transport keeping in mind the highest comfort of passengers, made it possible to buy tickets online.In these guidelines we will try to dispel any doubts connected with buying a ticket online and to show you step by step how to plan your travel comfortably.

First step: registration in the e-IC system

It is simple and intuitive: on a website www.intercity.pl choose option “My e-IC” from white panel in the top part of the window. Then, fill in a registration form and provide necessary data, that is: login, name and surname, password, repeat password, e-mail address.

Filling in fields in a column on the right – data for an invoice – is optional. When they are filled in it will not be necessary to fill them in for each invoice separately (though, you will still be able to edit and correct them freely) while shopping in the system.

You can create an account in the e-IC system provided that you confirm familiarising yourself with the e-IC Rules by checking a box: "I hereby declare that I have familiarised myself with the Rules of the online sales of tickets in national transport by PKP InterCity Spółka Akcyjna hereinafter referred to as the e-IC Rules and that I accept terms and conditions thereof”. After checking the box, click on a button "next" and "save".

Practical tips:

• User’s login must comprise of at least 6 signs and the password should comprise of 8 up to 15 signs (letters and digits). If you do not have any idea for your user name, you can type in e.g. your email address as login – it will be easier to remember.

• In a field “NIP” fill in NIP (Tax Registration Number) of the invoice’s buyer; in case of an invoice for a natural person not having NIP, type “-” (minus) in the field.

• In case of a different correspondence address, check the box "I want to give a different correspondence address (shipping invoices)” and enter the recipient's data there. Then, the invoice for your ticket will be send to this address.

• Checking the box “I agree to receive invoices via email” constitutes a declaration as a result of which the invoices will be forwarded via email to the e-IC system user's account.

Second step: account activation

After registering the account in e-IC sytem, you will receive a message in your inbox (that is, email address given in the form) regarding the account’s activation. Your account will be activated by clicking on a proper field included in the message's content.

Step three: log in the system

After registration and account’s activation – it is possible to log in the system. In order to do so, on a website www.intercity.pl choose option “My e-IC” from white panel in the top part of the window. Then, enter your login and password set during registration.

Congratulations! From this moment on, you are a full user of e-IC system. You can use all of its functions, that is, predominantly: booking seats, buying tickets, performing operations on previously bought tickets or changing system access password or other data that were given during registration.

Practical tips when you enter password while logging in, make sure that CAPS LOCK is switched off – entering this button switches on capital letters mode.

Fourth step: buying a ticket

After logging in the e-IC system choose a tab “Search connection”. First, specify stations (of departure and arrival) and dates and hours of departure or arrival. Confirm your choice with a button “Search connection”. After a moment, you will see a list of trains to choose from.

In order to buy a ticket for a selected connection – use a button “Buy a ticket”. Button “Next” on next page starts off a process of booking and buying a ticket. The projected screen will allow you to choose a number of travellers (not more than 6), a tariff – normal and / or reduced as well as class and seat localisation (see below: practical tips and seat crib).

After clicking on button “Next” all necessary information regarding the ticket will be shown. Read them carefully and verify their compliance with your requirements once again. If everything is alright – choosing the “Next” button once again will result in showing up a summary of your shopping.

Attention!If, in the train selected by you, there are no free sitting seats – than, proper information will be shown and a question will be asked, if you want to continue the transaction and buy a ticket without a guarantee of a sitting seat.

In the end, you have to specify if you want to obtain an invoice – for this purpose check a box "Issue VAT invoice”.

Fifth step: summary and payment

You can pay by credit card (MasterCard, VISA) or via online wire transfer. It is possible to pay later (button “Pay later”). After choosing this option, the information regarding the time when the e-IC system should receive an electronic payment’s confirmation from the bank will be shown.

Attention! If you do not pay for the transaction within given period, it will be automatically cancelled! If the e-IC system receives an electronic payment’s confirmation later than as indicated in the information – the resources will be returned to the account from which the payment was made only upon User’s request submitted while paying via wire transfer (via Przelewy24 service). In case of a lack of such a request – these resources can be used as a prepayment for a next ticket.

Sixth step: printing out ticket

After payment, a ticket is generated that you need to print out or save on a mobile device. In order to print it out, select a tab: “My tickets” -> “Paid”, find a relevant ticket and print it out or save it on a mobile electronic device.

Attention! Using an electronic form of the online ticket is allowed only in national transport; in international transport – you must always print it out!

Practical tips:

• While searching for the most convenient connection you can use links “earlier / later” – thanks to which, you can easily study a list of trains that depart a little earlier or a little later than the hour set by you.

• For some trains, depending on services available therein, while buying a ticket you can select “connection's details" – then, in the column "Seat type", you will be able to change selected default sitting seat to a lying down or sleeping one.

• In case of choosing a reduced tariff – you must specify a type of discount. Remember that in one transaction you can choose only one type of discount!

• If, while buying another ticket, you want to book a place next to the one that you have already booked, that is, e.g. a seat next to somebody close to you - you should select the option "booking next to a seat already taken" and give numbers of a car and a seat that has already been booked.

• Holders of InterCity Colour Card can easily collect a free of charge additional ticket with an indication of a sitting seat for this Card. In order to do so, please select the option "I have InterCity Colour Card" and then, enter your Colour Card number. If a Traveller is a person other than the account’s owner – you should enter this Traveller’s name and surname.

• In case of tickets in international relation: under a summary of ticket’s booking in relation TO you will find a button "Return Ticket" thanks to which you will easily buy a ticket in relation FROM. After choosing this button, you should once again go through the path of buying a ticket in compliance with the above description by giving information regarding the return travel. While buying a ticket in option “TO and FROM”, it is possible to return the ticket only in direction “FROM” or “TO and FROM” at the same time.

1. MY TICKETS – a tab comprising of a list of all your transactions, that is:
   • waiting for payment – a list of tickets for which the e-IC system has not received an electronic confirmation of making payment;
   • paid – in a preview column you can look through details of your travel; in a column ‘Resignation’ a button "Resign" is available and using it results in returning the ticket; moreover, under this tab, the following functions are also available: printing out of a ticket, saving a ticket in PDF on a mobile device, changing traveller's data once within 7 days from buying a ticket and a possibility to generate an invoice);
   • returned – a list of tickets from which you resigned, you can also use an option enabling downloading a correcting invoice to the returned ticket;
   • cancelled within last 7 days;
   • VAT invoice – a tab, where the following options are available: “Download VAT invoice”, “Download correcting invoice” or the information that the invoice has been sent by post.
2. SEARCH CONNECTION – the tab enables searching connection and buying tickets in national and international relations.
3. MY DETAILS/CHANGE OF PASSWORD – form with your account details. Of course, you can change them at will (applying the rules specified in the first section of our guide - registration in the e-IC system). In the tab, you can change the password to access your account. New password (8-15 characters: letters and digits). Confirm changes with the “Save” button. Remember, however, that changing your data does not modify previously issued tickets.
4. RULES AND A PRICELIST – provisions regarding the online sales of tickets (the e-IC) and a current pricelist of PKP Intercity transport services – available in convenient files to download.
5. INSTRUCTIONS – a description of registration step by step and a practical guide on the e-IC system and its functions.
6. FAQ – answers to questions most frequently asked by Clients.
7. HANDLING UNREGISTERED USERS – section dedicated to handling tickets purchased by users unregistered in the e-IC system.
8. LOG OUT – logging out of User’s account.

In case of buying a ticket for one person you can use the option "Booking selected seat", that is, you can book a selected seat by giving its number and the car’s number. In order to make using this option easier, we publish a list of trains (for the most important stations) online. Thus, you can verify the number and a type of the car (e.g. with sitting, lying or sleeping seats). Below, a practical crib on seats’ booking (it will work in a majority of cases):

• in cars with sitting seats (a compartment type) seats next to a window have an ending 5-6 (e.g. 25, 26, 45, 46); seats next to a door have an ending 1-2 (e.g. 21, 22, 41, 42), remaining numbers stand for seats in the middle of compartment (depending on the number of seats a particular compartment has, these can be: 3-4 and 7-8)
• in cars without compartments: window: 1-2, 5-6, middle: 3-8, 7-4,
• in cars with lying seats (berths), in a compartment with 6 seats: bottom: seats 1-2, middle: 3-4, top: 5-6; whereas, in a compartment with 4 seats: bottom: seats 1-2, top: 5-6.

If a payment card is used, the payment system may require the Customer to authorise the transaction additionally, which, depending on the Bank, may be by another method. The most commonly used are:

1. confirmation of the transaction in the mobile app,
2. entering a code sent via an SMS,
3. entering a code provided during an automatic telephone conversation,
4. entering a PIN code fragment.

E-IC uses the licensed electronic payment processing system Przelewy 24 from PayPro.